Troubleshooting

If something is not working as expected, start with these checks:

General

• Refresh the page and try again.
• Make sure your browser is up to date.
• Disable aggressive ad blockers or privacy extensions for knowledge.dev if they interfere with scripts or login flow.

Sign-in and Access

• Confirm that you are signed in with the same email you used for access or subscription.
• If access looks wrong, sign out and sign back in.
• If the issue persists, contact support and include the email tied to your account.

Playground Issues

• Reopen the playground page after switching account state.
• Check that your local environment matches the playground requirements.
• If a specific step or asset fails to load, note the playground name and what you were doing when it happened.

Still Stuck?

• Contact us via Contacts
• Join our Discord
• Email support@knowledge.dev