Privacy Policy

Effective Date: November 1, 2025

RillRate DOO ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use Knowledge.Dev (the "Service"). Please read this Privacy Policy carefully. By using the Service, you consent to the practices described in this policy.

1. Information We Collect

We collect information about you in various ways when you use our Service.

1.1 Information You Provide to Us

Account Information: When you create an account, we collect:

Email address
Username
Password (encrypted)
Name (optional)
Profile information (optional)

Payment Information: When you purchase a subscription, we collect:

Billing name and address
Payment method information (processed securely through our payment processor, Paddle)
Transaction history

Communications: When you contact us, we collect:

Email correspondence
Support tickets and messages
Feedback and survey responses

User Content: Information you provide while using the Service:

Code you write in our interactive environments
Project files and configurations
Forum posts and comments
Progress and completion data

1.2 Information We Collect Automatically

Usage Information: We automatically collect information about your use of the Service:

Pages and content you view
Features you use
Time spent on pages
Learning progress and course completion
Lab activity and code submissions
Search queries within the Service

Device and Browser Information:

IP address
Browser type and version
Operating system
Device identifiers
Screen resolution
Referral URLs
Language preferences

Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to:

Maintain your session
Remember your preferences
Analyze usage patterns
Improve the Service

1.3 Information from Third Parties

We may receive information about you from:

Authentication providers (e.g., Google, GitHub) if you use single sign-on
Payment processors (transaction status and billing information)
Analytics providers
Marketing partners

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Providing and Improving the Service

Create and manage your account
Process payments and subscriptions
Deliver educational content and features
Provide customer support
Monitor and analyze usage to improve the Service
Develop new features and services
Personalize your learning experience

2.2 Communications

Send transactional emails (account notifications, receipts, etc.)
Respond to your inquiries and support requests
Send service updates and announcements
Send marketing communications (with your consent)
Send educational content and learning reminders

2.3 Security and Legal Compliance

Detect and prevent fraud and abuse
Enforce our Terms of Service
Comply with legal obligations
Protect our rights and property
Resolve disputes

2.4 Research and Analytics

Understand how users interact with the Service
Analyze learning patterns and effectiveness
Conduct research to improve educational content
Generate aggregate statistics (non-personally identifiable)

3. How We Share Your Information

We do not sell your personal information. We share your information only in the following circumstances:

3.1 Service Providers

We share information with third-party service providers who perform services on our behalf:

Payment processors (Paddle) to process transactions
Hosting providers to store data and deliver content
Email service providers to send communications
Analytics providers to analyze usage
Customer support tools to provide assistance

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Business Transfers

If we are involved in a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to:

Court orders or subpoenas
Legal processes or government requests
Protection of our rights, property, or safety
Investigation of fraud, security issues, or illegal activity

3.4 With Your Consent

We may share your information with third parties when you give us explicit consent to do so.

3.5 Aggregate Information

We may share aggregate, non-personally identifiable information publicly or with partners for research, marketing, or analytics purposes.

4. Data Retention

We retain your information for as long as necessary to provide the Service and fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Account Information: Retained while your account is active and for a reasonable period after account closure.

Usage Data: Retained for up to 2 years for analytics purposes.

Payment Information: Retained as required for tax and accounting purposes (typically 7 years).

User Content: Deleted when you delete your account, unless we are required to retain it for legal reasons.

You can request deletion of your account and personal information at any time by contacting us at [email protected].

5. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction, including:

Encryption of data in transit (SSL/TLS)
Encryption of sensitive data at rest
Regular security assessments
Access controls and authentication
Secure development practices
Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

6.1 Access and Portability

You have the right to access your personal information and request a copy in a structured, machine-readable format.

6.2 Correction

You have the right to correct inaccurate or incomplete personal information.

6.3 Deletion

You have the right to request deletion of your personal information, subject to certain exceptions (e.g., legal obligations).

6.4 Objection and Restriction

You have the right to object to or restrict certain processing of your personal information.

6.5 Withdraw Consent

Where processing is based on consent, you have the right to withdraw consent at any time.

6.6 Data Portability

You have the right to receive your personal information in a portable format and transmit it to another service.

6.7 Lodge a Complaint

You have the right to lodge a complaint with a supervisory authority.

Exercising Your Rights: To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

7. Cookies and Tracking Technologies

7.1 Types of Cookies We Use

Essential Cookies: Required for the Service to function properly (e.g., session management, authentication).

Functional Cookies: Remember your preferences and settings.

Analytics Cookies: Help us understand how you use the Service (e.g., Google Analytics).

Marketing Cookies: Track your activity for advertising purposes (with your consent).

7.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may limit your ability to use some features of the Service.

Browser Controls: Most browsers allow you to refuse or delete cookies.

Opt-Out: You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

7.3 Do Not Track

Some browsers have a "Do Not Track" feature. Currently, there is no industry standard for how to respond to these signals, so we do not respond to Do Not Track requests.

8. International Data Transfers

RillRate DOO is based in Tivat, Montenegro. If you access the Service from outside Montenegro, your information may be transferred to, stored, and processed in Montenegro or other countries where our service providers operate.

We take appropriate safeguards to ensure your information receives adequate protection in accordance with this Privacy Policy and applicable laws, including:

Standard contractual clauses
Adequacy decisions
Other lawful transfer mechanisms

9. Children's Privacy

The Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are under 13, please do not use the Service or provide any information.

If we learn that we have collected personal information from a child under 13, we will delete that information as quickly as possible. If you believe we have collected information from a child under 13, please contact us at [email protected].

Users Between 13 and 18: If you are between 13 and 18 years old, you must have permission from a parent or legal guardian before using the Service.

10. Third-Party Links and Services

The Service may contain links to third-party websites, applications, or services that are not operated by us. This Privacy Policy does not apply to third-party services. We are not responsible for the privacy practices of third parties.

We encourage you to review the privacy policies of any third-party services before providing them with your information.

Third-Party Services We Use:

Paddle: Payment processing (Privacy Policy)
Google Analytics: Usage analytics (Privacy Policy)

11. Marketing Communications

11.1 Email Communications

We may send you marketing emails about new features, courses, promotions, and other updates. You can opt out of marketing emails at any time by:

Clicking the "unsubscribe" link in any marketing email
Updating your email preferences in your account settings
Contacting us at [email protected]

Please note that even if you opt out of marketing emails, we will still send you transactional and service-related emails (e.g., account notifications, receipts).

11.2 Push Notifications

If you enable push notifications, we may send you alerts about your learning progress, new content, and other updates. You can disable push notifications through your device settings.

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to Know: You can request information about the categories and specific pieces of personal information we collect, the sources of that information, the purposes for collection, and the categories of third parties with whom we share information.

Right to Delete: You can request deletion of your personal information, subject to certain exceptions.

Right to Opt-Out of Sale: We do not sell personal information.

Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To exercise your CCPA rights, contact us at [email protected]. We will verify your identity before processing your request.

13. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR):

Legal Basis for Processing: We process your information based on:

Contract: To provide the Service and fulfill our Terms of Service
Legitimate Interest: To improve the Service, prevent fraud, and ensure security
Consent: For marketing communications and certain cookies
Legal Obligation: To comply with applicable laws

Data Protection Officer: For GDPR-related inquiries, contact our data protection officer at [email protected].

Supervisory Authority: You have the right to lodge a complaint with your local data protection authority.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

Update the "Effective Date" at the top of this policy
Notify you by email (if you have an account)
Display a prominent notice on the Service

Your continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please visit our Contact page or email us at [email protected].

For data protection inquiries, you can also contact our Data Protection Officer at [email protected].

We will respond to your inquiry within 30 days.

Last updated: November 1, 2025